Terms & Conditions

We are delighted to welcome you on this Pilates retreat and ask that you read the following carefully. By reserving your place on our retreat, you are confirming that you agree to and accept the following terms and conditions. 

​Booking and payment

  • The retreat price must be paid in full, regardless of any third party charges or changes in currency. Any potential banking transfer fees must be paid by you, and if you decide to use PayPal, a processing fee will be added to your payment.


Cancellation policy
If for any reason you cannot attend the retreat, please email us as soon as possible and we will do our best to fill your place so that we can fully refund you. This may not always be possible however and if we cannot fill your place the following cancellation fees will apply:

 

  • less than four weeks before program: no refund 

  • four to six weeks before program: 50% refund

  • Cancellation within 7 days of booking: 100% refund


As with your full payment, any third party fees or changes in currency will be payable by you.

Occasionally we may need to make changes to the retreat e.g. class times, teachers or guided walking routes. We reserve the right to do so at any time. In the case of accommodation changes we will do everything possible to offer you a room of a similar category to the one you booked. We also reserves the right to cancel the retreat, and in the unlikely event of having to do so will refund your deposit and/or retreat payment in full.

Travel
The arrangement and cost of travel is not included in your retreat booking. It is your responsibility to make the necessary arrangements to reach us and check what visas or health requirements may be applicable to you. We are not responsible if you or another passenger you are travelling with do not have the necessary documentation for travel, nor are we responsible for any consequences arising from cancellations or delays in travel. Should issues with your travel affect your ability to attend the holiday the cancellation policy will apply (see above).

Insurance
We strongly recommend that you have travel insurance to come on this retreat. It is your responsibility to have travel insurance that covers pilates and any activities on the retreat that you may book (such as hiking, etc.) as well as potential losses, damages, injuries, illness, cancellations and risks. We are not responsible for injury, loss, damage or theft of personal belongings.

Health and safety

  • Before the retreat begins, we will be sending you an attendee form to gain a better understanding of your pilates experience and any health problems or medical conditions that we need to be made aware of.

  • Should you have any health concerns, it is your responsibility to consult a doctor to confirm that you are in good health to practice yoga and any other physical activities that you may choose to take part in (e.g. mountain hiking, swimming, horse riding, etc.)

  • We reserves the right to advise you not to participate in activities at the pilates retreat if you have any health problems or medical conditions that may be affected by them.

  • If you feel any discomfort, pain or suffer an injury during any of the activities at the pilates retreat, you must stop as soon as possible and inform us. If you continue with the activity and there are chances of further worsening the injury, We reserve the right to deny your stay and participation in the pilates retreat, without refunding your retreat payment.

  • We need to be informed of any pregnancies and will only be able to teach pilates to pregnant women who are between 12 - 28 weeks of gestation and will need to work with you to adapt the pilates practice accordingly. It is your responsibility to check with your doctor that you are fit to travel and capable of performing the activities we offer. It is better that any pregnant women who wish to attend the pilates retreat have practiced pilates before.

  • We are not responsible for any illness, injuries or psychological conditions that you may have nor for any possible risks, illness, injuries or psychological conditions that you may develop during the pilates retreat.


Complaints
In the unlikely event of any problems arising during your pilates retreat, please inform us as soon as possible. We cannot be held responsible for the behaviour of individual members of the group but will do our very best to resolve any difficulties.

Unforeseen circumstances
We do not accept any liability for cancellations, threat of war, or delays, changes caused by war, terrorist actions or threats, industrial action, civil strife, closure of airports, technical problems to transport, natural disaster, staff cancellations, unforeseen changes in your circumstances or other events beyond our control.

Privacy policy
Please be assured that any information you share with us will be kept in the strictest confidence and not passed on to any third parties. We do not share register, record or share any personal or banking data.

© 2018 by Pilates Retreats Spain.